Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing times. To cancel an order, please contact our customer service team immediately with your order details.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product).

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

Refunds

Upon approval of your return, we will initiate a refund to your original payment method. The refund amount will exclude any shipping charges unless the return is due to our error. Please allow up to 10 business days for the refund to be processed and reflected in your account. The exact timing depends on your payment provider's policies. You will receive an email confirmation once the refund has been processed.

For items purchased using promotional discounts or gift cards, the refund will be issued in the original form of payment or as store credit, depending on the circumstances of the return. Sale items may have different refund conditions which will be specified at the time of purchase.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or payment provider, as some processing times may vary. If you've completed these steps and still have not received your refund, please contact our customer service team with your order details and we will investigate the matter promptly.

For bank transfers, additional processing time (typically 1-3 business days) may be required for the refund to appear in your account. If you suspect any technical issues with the refund process, please notify us immediately so we can work with our payment processors to resolve the situation.

Contact Us